OFT issues guidance on Distance Selling Regulations

The OFT has today issued joint guidance with the Department of Trade and Industry (DTI) on the Distance Selling Regulations (DSRs) for businesses.

It replaces previous guidance on the DSRs issued by the OFT and the DTI.

The DSRs provide consumers with additional rights when buying most goods and services where there is no face-to-face contact with the seller, for instance when purchasing on the internet, by phone, fax or mail order or by other distance means under an organised scheme. The guidance sets out what these regulations are, when they need to be considered, how to comply with them, the consequences of non-compliance, as well as providing other sources of advice and information.

Although directed primarily at businesses, the guidance is also intended to assist consumer organisations and OFT enforcement partners, principally the local authority trading standards services to provide consistent advice to businesses and consumers on their rights and responsibilities under the regulations.

John Fingleton, Chief Executive of the OFT said:

‘The protection that the DSRs offer is important for consumers purchasing goods or services at a distance. Customer focused businesses also need to understand their obligations when engaging in distance sales. This guidance is intended as a useful source of information for businesses.’

Consumer Minister Ian McCartney said:

‘Consumers deserve protection whether they are buying from their local shop or online. But businesses need to have a clear idea of where the law stands. That’s why this joint guidance will support businesses in their efforts to operate distance sales and give consumers the protection they deserve.’